Clinic Payment Terms | BenefitsButler
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Clinic network terms

Clinic Payment Terms — BenefitsButler

These Clinic Payment Terms (“Terms”) apply to clinics participating in the BenefitsButler network.

$99 CAD per Completed Appointment Monthly invoicing Net 15 No charge for no-shows

1) Key Definitions

  • Referred Patient: a patient introduced to the clinic by BenefitsButler.
  • Initial Appointment: the first in-person or virtual appointment a Referred Patient completes with the clinic for one of the supported services (RMT, Physiotherapy, Chiropractic, Acupuncture, Naturopathic, Psychotherapy).
  • Completed Appointment: an Initial Appointment that the patient attends and completes. A booked appointment that is cancelled, rescheduled, or results in a no-show is not a Completed Appointment.
  • Fee: the amount payable per Completed Appointment.

2) Pricing

  • Clinics are charged $99 CAD per Completed Appointment, unless otherwise agreed in writing.
  • If you require a custom arrangement (e.g., high-volume, multi-location), pricing may be offered as Custom Pricing by written agreement.

3) What You Pay For

You pay only when a Referred Patient completes their Initial Appointment at your clinic. BenefitsButler does not charge for:

  • leads that do not book
  • cancellations or no-shows
  • rescheduled appointments that have not yet been completed

4) Verification and Confirmation

BenefitsButler tracks Completed Appointments through a combination of:

  • clinic confirmation (e.g., intake status confirmation), and/or
  • patient follow-up confirmation, and/or
  • internal scheduling and coordination records

Clinics agree to reasonably cooperate with confirmation requests related to verifying Completed Appointments for billing accuracy.

5) Billing Cadence and Payment

  • BenefitsButler will invoice clinics on a monthly billing cycle (unless otherwise agreed in writing).
  • Payment is due within 15 days of invoice date (“Net 15”), unless otherwise stated.
  • Payment method will be agreed during onboarding (e.g., credit card or bank transfer).

6) Taxes

Applicable taxes (including HST, if applicable) may be added to invoices based on your clinic’s location and tax status.

7) Disputes

If you believe an invoice includes an incorrect Completed Appointment charge:

  • notify BenefitsButler within 10 business days of invoice receipt, and
  • provide a brief explanation (e.g., cancellation/no-show, non-completion)

We will investigate and, where appropriate, issue a correction or credit on the current or next invoice.

8) Termination

Clinics may request removal from the network by providing notice to BenefitsButler. Any outstanding verified Completed Appointment fees remain payable.

9) No Guarantees

BenefitsButler does not guarantee patient volume, booking frequency, or outcomes. Referrals depend on patient needs, location, and availability.

10) Contact

Billing questions: [email protected]
Support: [email protected]

Operational note: These Terms are designed to be clear and predictable. If you need a written custom pricing agreement, contact Billing and we’ll confirm details in writing.