1) Key Definitions
- Referred Patient: a patient introduced to the clinic by BenefitsButler through any communication, booking request, referral submission, scheduling coordination, or transfer of patient information.
- Initial Appointment: the first in-person or virtual appointment a Referred Patient completes with the clinic for one of the supported services (including but not limited to RMT, Physiotherapy, Chiropractic, Acupuncture, Naturopathic, or Psychotherapy).
- Completed Appointment: an Initial Appointment that the patient attends and completes. A booked appointment that is cancelled, rescheduled, or results in a no-show is not a Completed Appointment.
- Fee: the amount payable per Completed Appointment.
- Referred Service: the specific healthcare service for which the patient was referred by BenefitsButler (e.g., Physiotherapy, Acupuncture, Chiropractic, etc.).
2) Pricing
- Clinics are charged $99 CAD per Completed Appointment, unless otherwise agreed in writing.
- If you require a custom arrangement (e.g., high-volume, multi-location), pricing may be offered as Custom Pricing by written agreement.
3) What You Pay For
You pay only when a Referred Patient completes their Initial Appointment at your clinic. BenefitsButler does not charge for:
- leads that do not book
- cancellations or no-shows
- rescheduled appointments that have not yet been completed
4) Referral Attribution and Non-Circumvention
A Referred Patient introduced by BenefitsButler shall remain attributable to BenefitsButler for a period of twelve (12) months from the date of introduction, solely in connection with the Referred Service for which the patient was originally referred.
During this 12-month period, the clinic agrees not to directly or indirectly circumvent, avoid, or otherwise bypass BenefitsButler in relation to the applicable Referred Service for that patient.
This attribution period applies only where the patient completes an Initial Appointment. Patients who do not attend their scheduled appointment, cancel, or otherwise fail to complete the Initial Appointment shall not be subject to this attribution period.
5) Verification and Confirmation
BenefitsButler tracks Completed Appointments through a combination of:
- clinic confirmation (e.g., intake status confirmation), and/or
- patient follow-up confirmation, and/or
- internal scheduling and coordination records
Clinics agree to reasonably cooperate with confirmation requests related to verifying Completed Appointments for billing accuracy.
6) Billing Cadence and Payment
BenefitsButler will invoice clinics on a rolling basis for successfully completed appointments (“Completed Appointments”), unless otherwise agreed to in writing.
Payment shall be due upon confirmation of a Completed Appointment and receipt of the corresponding invoice.
At this time, payment shall be made exclusively by electronic transfer (E-Transfer).
Any invoice not disputed in writing within ten (10) business days of receipt shall be deemed accepted and payable in full.
7) Taxes
Applicable taxes (including HST, if applicable) may be added to invoices based on your clinic’s location and tax status.
8) Disputes
If you believe an invoice includes an incorrect Completed Appointment charge:
- notify BenefitsButler within 10 business days of invoice receipt, and
- provide a brief explanation (e.g., cancellation/no-show, non-completion)
BenefitsButler will investigate and, where appropriate, issue a correction or credit on the current or next invoice.
9) Independent Relationship
BenefitsButler acts solely as a referral, marketing, and patient introduction platform.
BenefitsButler is not a healthcare provider and does not provide medical treatment, clinical advice, supervision, or healthcare services.
Nothing in these terms creates any partnership, employment relationship, joint venture, franchise, or agency relationship between BenefitsButler and the clinic.
Each clinic operates independently and remains solely responsible for all professional services delivered to patients.
10) Clinic Responsibilities and Compliance
Clinics are solely responsible for:
- maintaining all required professional licenses, registrations, and certifications
- maintaining appropriate professional liability insurance and business insurance
- complying with all applicable laws, regulations, and professional standards
- delivering all patient care and clinical services
- maintaining accurate scheduling and patient records
Each party agrees to comply with applicable privacy legislation, including the Personal Health Information Protection Act, 2004 (Ontario) (“PHIPA”), where applicable.
11) Limitation of Liability
BenefitsButler’s role is limited solely to introducing prospective patients to clinics.
BenefitsButler shall not be liable for:
- patient outcomes
- clinical decisions or treatment
- scheduling issues
- disputes between patients and clinics
- loss of revenue, profits, business opportunities, or goodwill
- indirect, incidental, special, or consequential damages
To the maximum extent permitted by law, BenefitsButler’s total liability arising out of or relating to these terms shall not exceed the total fees paid by the clinic to BenefitsButler during the three (3) months preceding the event giving rise to the claim.
12) Termination
Clinics may request removal from the BenefitsButler network at any time by providing written notice.
BenefitsButler may suspend or remove a clinic from the network at its discretion, including for non-payment, regulatory concerns, misconduct, or breach of these terms.
Any outstanding verified Completed Appointment fees remain payable following termination.
Sections relating to payment obligations, liability limitations, privacy obligations, disputes, and referral attribution shall survive termination where applicable.
13) No Guarantees
BenefitsButler does not guarantee patient volume, booking frequency, patient retention, or outcomes.
Referrals depend on patient needs, location, availability, and other market factors.
14) Governing Law
These terms shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.
15) Contact
BenefitsButler
Billing & Support: [email protected]